Privacy Policy

Last updated: April 17, 2026

Information We Collect

Coast may collect information you provide directly, information collected automatically through the website, and information needed to process orders or provide customer support.

• Contact information: such as your name, email address, shipping address, and billing address.
• Order information: such as items purchased, order number, delivery details, return requests, exchange requests, and customer service history.
• Account information: such as login details, saved preferences, or account activity if you create or use an account on the Coast website.
• Payment-related information: such as payment status, billing details, transaction identifiers, and fraud-prevention information needed to complete or review a purchase.
• Device and website information: such as IP address, browser type, device type, pages viewed, referring pages, time spent on the website, and general interaction data.
• Messages you send us: such as customer service emails, contact form submissions, return questions, sizing questions, and product inquiries.

How We Use Information

Coast uses personal information to operate the online store, complete purchases, provide customer support, improve the shopping experience, and communicate with customers.

• To process, confirm, ship, track, and manage orders
• To provide customer service and respond to questions
• To manage returns, exchanges, refunds, and order issues
• To review and prevent fraud, unauthorized transactions, or website misuse
• To improve website performance, navigation, products, and customer experience
• To send order updates, service messages, and policy-related communications
• To send marketing emails when you have subscribed or otherwise agreed to receive them
• To comply with applicable obligations and protect Coast, customers, and the website

Order Processing

When you place an order with Coast, we use the information you provide to confirm your purchase, prepare your order, arrange delivery, provide tracking updates when available, process returns or exchanges, and contact you about your order if needed.

Please make sure the information you provide at checkout is accurate and complete. Incorrect or incomplete details may affect order processing, delivery, customer support, or refund handling.

Payment Information

Payment information submitted at checkout may be processed through PayPal, Stripe, and credit card payment services, depending on the payment method available and selected at checkout.

Coast uses payment-related information only as needed to process transactions, confirm payment status, manage refunds, prevent fraud, and support order-related questions. Payment processors may collect and handle payment information according to their own privacy and security practices.

Cookies and Analytics Tracking

Coast uses cookies and similar technologies to support website functionality, remember preferences, understand how visitors use the website, improve performance, and support analytics tracking.

Cookies may help with features such as shopping cart functionality, account access, checkout, website security, page performance, and general site analytics. Analytics information may include pages visited, time on site, device information, browser details, and interaction patterns.

You may be able to manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

Email Marketing

If you subscribe to Coast marketing emails, Coast may use your email address to send promotional messages, product updates, store news, offers, or other marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at support@coasttshop.com. Even if you unsubscribe from marketing emails, Coast may still send non-marketing messages related to orders, customer service, returns, account activity, or policy updates.

Service Providers

Coast may share information with service providers that help operate the store and provide customer services. These providers may assist with payment processing, order fulfillment, shipping, customer support, website hosting, security, analytics, email delivery, returns, and related business operations.

Service providers are given access to information only as needed to perform their services for Coast and are expected to handle personal information responsibly.

Data Security

Coast uses reasonable administrative, technical, and organizational measures designed to help protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

No website, online store, payment system, or electronic transmission method can be guaranteed to be completely secure. Please avoid sending sensitive payment details or unnecessary personal information by email or through contact forms.

Data Retention

Coast keeps personal information for as long as needed to provide services, process orders, manage returns and exchanges, maintain business records, resolve disputes, prevent fraud, comply with applicable obligations, and support legitimate store operations.

When information is no longer needed, Coast may delete, anonymize, or securely retain it as appropriate for the purpose for which it was collected.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access to your information, ask for corrections, request deletion, object to certain uses, withdraw consent where applicable, or ask for more details about how your information is handled.

To make a privacy-related request, contact Coast at support@coasttshop.com. We may ask for information to verify your identity before completing a request.

Children’s Privacy

The Coast website is not intended for children. Coast does not knowingly collect personal information from children. If you believe a child has provided personal information to Coast, please contact us so we can review the request and take appropriate action.

International Users

If you access the Coast website from outside the country where our store operations or service providers are located, your information may be processed, stored, or accessed in locations outside your region. Data protection rules may differ depending on location.

By using the Coast website or placing an order, you understand that your information may be handled as described in this Privacy Policy.

Third-Party Links

The Coast website may include links to third-party websites, services, payment pages, or tools. Coast is not responsible for the privacy practices, content, policies, or security of third-party websites or services.

Please review the privacy policies of any third-party services you choose to use.

Policy Updates

Coast may update this Privacy Policy from time to time to reflect changes in our practices, website features, services, or applicable requirements. When updates are made, the revised policy will be posted on this page with a new “Last updated” date.

Your continued use of the Coast website after updates are posted means you acknowledge the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, how Coast handles personal information, or a privacy-related request, please contact us at support@coasttshop.com.

Please include a clear description of your request so the Coast support team can review and respond appropriately.