Return Policy

Thank you for shopping with Coast. This Return Policy explains our 30 Days Free Returns service, return eligibility, how to start a return, refund timing, exchanges, and what to do if you receive a damaged or incorrect item.

Return Eligibility

To be eligible for a return, your item must meet the return requirements below:

• The return request must be made within 30 days of receiving your order.
• The item must be unworn, unused, unwashed, and unaltered.
• The item must be in its original condition with tags attached, where applicable.
• The item should be returned with its original packaging and any included accessories, if applicable.
• The item must not be listed as final sale or non-returnable at the time of purchase, unless it arrived damaged, defective, or incorrect.

Item Condition

Returned items are inspected when received. Items that show signs of wear, washing, use, alteration, damage after delivery, missing tags, missing parts, or other condition issues may not qualify for a refund.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items returned outside the 30-day return window
• Items that have been worn, washed, used, altered, or damaged after delivery
• Items missing original tags, packaging, parts, or accessories, where applicable
• Items marked as final sale or non-returnable on the product page or at checkout
• Gift cards, digital products, or store credit, if offered

How to Start a Return

To start a return, please contact Coast customer service first at support@coasttshop.com. Please do not send any item back before receiving return instructions from our team.

1. Email support@coasttshop.com within 30 days of receiving your order.
2. Include your order number, the email address used at checkout, and the item you would like to return.
3. Briefly explain the reason for your return request.
4. Wait for our customer service team to provide the correct return instructions and return details.
5. Follow the provided instructions carefully when sending your item back.

Customer-Service Return Instructions

Please contact our customer service team at support@coasttshop.com to receive the correct return instructions and return details.

Coast does not display a fixed return address on this page. Return details may vary depending on the order, item, and return reason. Returns sent without contacting customer service first may not be accepted.

Return Shipping Cost

Coast offers 30 Days Free Returns. For eligible returns started through our customer service team and returned according to the instructions provided, return shipping is free.

If an item is returned without prior approval, sent to the wrong location, or returned outside the provided instructions, the return may not be accepted.

Refund Process

Once your returned item is received and inspected, Coast will review the return and notify you about the refund status. Approved refunds are processed within 3–15 days after the returned item is received and inspected.

Refunds are typically issued back to the original payment method used for the order. Your bank, card issuer, or payment provider may take additional time to post the refund to your account after it has been processed.

Original shipping charges, expedited services, gift wrapping, or other optional services, if any were selected, may not be refundable unless required by applicable law or unless the return is due to a Coast error.

Exchanges

If you would like a different size, color, or item, contact Coast at support@coasttshop.com before sending anything back. Exchange availability may depend on stock, item eligibility, and the condition of the returned item.

If an exchange is not available, Coast may recommend returning the eligible item for a refund and placing a new order for the item you prefer.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact Coast as soon as possible at support@coasttshop.com. Include your order number, a description of the issue, and clear photos of the item and packaging.

Please do not return damaged, defective, or wrong items before receiving instructions from customer service. Our team will review the issue and provide the next steps.

Final Sale Rules

Items marked as final sale or non-returnable are not eligible for return or exchange unless they arrive damaged, defective, or incorrect. If you are unsure whether an item is final sale, please review the product page or contact Coast before placing your order.

Contact Us

For return questions, exchange requests, refund updates, or help with a damaged or incorrect item, contact Coast customer service at support@coasttshop.com.

Please include your order number, the email address used at checkout, the item name, and a brief description of your request so our team can help you more efficiently.